Limit & Locks

As part of our responsible gaming commitment, find under "Limits & Locks" your account limits which will allow you to configure your Betting experience. If you need a break from betting, you can set also a temporary or permanent exclusion. Please always bet responsible and within your financial limits. Have you heard about Mentor? Mentor is a responsible gaming program that helps you to better understand your betting behaviour. More information on Mentor in your MERKUR BETS account details. Do you no longer wish to receive advertising? You can unsubscribe from newsletters at any time in your personal account settings.

Deposit limit

The deposit limit is the maximum amount that can be deposited per day, week and month. This limit can be set voluntarily.

Stake Limit

The stake limit is the maximum amount that can be wagered per day, week and month. This limit can be set voluntarily.

Loss Limit

The loss limit can be set voluntarily so that a certain loss amount is not exceeded. Here too, the limit can be set per day, week and month.

A limit decrease takes effect immediately. For player protection reason, a limit increase will come into effect after 24 hours from the date of the change.

Session time limit

The session time limit can be set so that you are automatically logged out after a certain time. The limit can be set per day, week and month.

Exclusion

If you need a break from betting or want to close your betting account, you can set a temporary or permanent exclusion under "Limits & Locks".

The selected exclusion takes place immediately. During the period of exclusion, you will no longer be able to bet or deposit, but you will still be able to pay out possible winnings.

A temporary exclusion can only be removed upon expiry of the set duration. If you have permanently blocked your betting account, you can submit a request to our support team after 12 months at the earliest.