Support

There are numerous types of bets, such as single bets, combination bets, or system bets.

Single bet: With a single bet, you select one outcome to bet on. If the result occurs, you win – calculated by multiplying your stake with the odds.

Combination bet: As soon as you place more than two selections on your bet slip, it"s considered a combination bet. The total odds are the product of all selected single bets. The bet slip only wins if all individual tips on the slip are correct.

System bet: If you place more than three selections on your slip, you can choose a system bet. The difference from a combination bet is that not all single bets must be correct. Simply click "System" on your bet slip and select the desired system at the bottom of the slip. The potential maximum win you can achieve will always be displayed.

Learn more in our bet types overview.

Log in and choose one or more bets from our betting offer. To place a tip on the outcome, click the associated odds – they will then appear on your bet slip. Next, select your stake and preferred bet type (single, combination, or system bet), and finally submit your bet.

To view your placed bets, log in and navigate to the menu. There you"ll find the section "My Bets / Transactions." You can select a time period of 7, 30, or 180 days and see all your open, completed, won, and lost bets – in other words, all account activity.

You can combine up to 30 bets on a single bet slip.

You can combine pre-match bets (bets placed before the game starts) and live bets (bets placed during an ongoing game) on a single bet slip. A live bet is settled while the game is still in progress. A pre-match bet is settled after the game ends.

CASHOUT is a feature that allows you to close already placed bets early. During an ongoing event, an amount may be offered for your bet slip that you can choose to accept – though this is not mandatory. A CASHOUT is not always available.

We are officially licensed and 100% legal – which means we comply with all legal requirements. To ensure your security, account verification is required. Your identity and age will be verified during this process. Once successfully verified, you can fully use your MERKUR BETS account, including participation in promotions and withdrawing winnings.

You must verify your identity to gain full access to your account. Present a valid identity document and a current proof of address that is not older than 6 months and complete an identity check (electronic identity procedure).

You must be 18 years old to place bets with us.

Click on "Register" and you will be guided through the registration process. Once you have completed the registration successfully, you will become a registered customer with us.

As soon as your account is verified, your first deposit has been received, and the amount has been credited to your account, you can place your first bet.

By registering, you open a free betting account where your bets and personal data are managed without fees. You can only place bets after verifying your identity and making a deposit into your account. You must agree to our General Terms and Conditions (T&Cs) to proceed.Providing personal data allows us to clearly identify the betting customer, which is essential especially for processing withdrawals. To create your betting account, we therefore require your first name, surname, maiden name, date of birth, place of birth, citizenship, current place of residence and a valid email address. The date of birth is used to check whether you have reached the minimum age required to use our offer.

We place great importance on the protection of your personal data. Our security measures include state-of-the-art technologies and procedures to protect your information from unauthorized access. Your data is always treated confidentially and is not shared with third parties.

Our systems are protected by a combination of firewalls, intrusion detection systems, and regular security audits to shield our network from external threats. During transmission, your data is secured using proven encryption technologies. We rely on multi-factor authentication to ensure that only authorized individuals have access to sensitive information.

In addition, we conduct regular risk assessments and internal audits to identify and address potential vulnerabilities. Our security measures comply with the requirements of ISO 27001, an internationally recognized standard for information security management systems (ISMS). This also includes ongoing employee training on security issues and the implementation of strict access and permission management policies.

Click on the menu icon, where you"ll find the "Forgot Password?" button – you can reset your password there and receive a new one. Unfortunately, the username cannot be changed! If you continue to experience issues with your user account, feel free to contact our support team – they will gladly assist you!

Your personal data can only be changed through the KYC process („Know your customer") and by submitting the necessary documentation. Exceptions are your phone number and email address, which can be updated by the support team upon submission of a valid ID document (proof of identity).

The most common reason is that your browser settings do not allow cookies. To resolve this issue, please follow these steps using Microsoft Internet Explorer as an example:

In the Internet Explorer menu bar, select Tools/Internet Options. A dialog box will open. Select the "Security" tab and set the security level to medium, or click the "Custom Level" button and enable the settings for "Cookies" in the relevant section.

There are stake limits, loss limits, and deposit limits.

Stake limit: This is the maximum amount that can be wagered per day, week, and month. This limit can be set voluntarily.

Loss limit: You can voluntarily define a maximum loss amount that should not be exceeded. This limit can also be set per day, week, and month.

Deposit limit: This is the maximum amount that can be deposited per day, week, and month. This limit can also be set voluntarily.

For all limits: If a request is made to increase or remove a previously defined limit, the change will only take effect after 24 hours. A request to reduce a previously set limit will be applied immediately.

The session time limit can be set so that you are automatically logged out after a certain time. The limit can be set per day, week and month.

Exclusion: If you need a break from betting or want to close your betting account, you can set a temporary or permanent exclusion under "Limits & Locks". The selected exclusion takes place immediately. You can remove a temporary exclusion yourself after expiry of the retention period. If you have permanently blocked your betting account, you can submit a request to our support team after 12 months at the earliest.

Limits can be viewed and adjusted as follows:

• Log in and navigate through the MY Account menu options
• Deploy "Responsible gambling" and then go to "Limits"
• There, all limits can be viewed and adjusted

We offer a wide range of deposit methods. A current overview and more information can be found in the "Deposit" menu.

Currently, we offer the following payment methods:

• PayPal
• Klarna
• VISA, MasterCard
• Paysafecard, myPaysafeCard
• Skrill
• Neteller

Generally, withdrawals using our standard payment methods take just a few hours. For VISA and MasterCard, it may take 1 to 3 days. For SEPA, the withdrawal process takes up to 1 day or 24 hours. Bank transfers may take about 3 to 5 business days until the withdrawn amount reaches your account.

In the "Promotions" menu, you will find a selection of current offers at a glance. If you are subscribed to our newsletter, you will regularly receive updates about our campaigns, tied to specific events, from which you can benefit!